If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 30 days of delivery, based on meeting the below criteria.
- Items must be unused and in their original packaging.
- Within 30 days of delivery, you must contact our customer service department and request an RA (return authorization) number.
- All items must be accompanied by an RA number clearly written on the return label - failure to comply with this may cause delays in your refund.
- All returns must be shipped out and headed back to Toja Grid within 10 days of the RA being issued.
- Our items can be very expensive to ship, although customers are responsible to cover any costs related to returning an item, we are more than happy to assist with any paperwork and help get you the best rates from our carriers.
If your product arrives damaged*, please contact us as soon as possible with a detailed description of the issue along with a photo. We will work to take care of the rest.
*Please note that Toja products are handcrafted. Though they are rarely noticeable, there may be natural blemishes/variations that are not product flaws. Such variations are inherent in the manufacturing of handcrafted products.
Any questions on our return policy, please contact us.
**All Custom SHADE SAILS are FINAL SALE, there are no returns or exchanges available.